Frequently Asked Questions
Everything you need to know about shopping with Cosmetic Capital.
Are your products genuine and authentic?
Yes, we guarantee that all products sold on Cosmetic Capital are 100% genuine and sourced directly from authorized distributors or the brands themselves.
How much does shipping cost and how long does it take?
We offer flat-rate shipping across Australia, with free shipping available on orders over a certain threshold. Standard delivery typically takes 3-7 business days, while Express options are available at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return request.
Do you offer buy now, pay later options?
Yes, we support various flexible payment methods including Afterpay, Zip, and Klarna, allowing you to shop your favorite beauty brands today and pay over time.
Why are your prices so much lower than retail stores?
We leverage global sourcing and bulk purchasing to pass significant savings on to our customers, ensuring you get the best beauty deals without the high-street markup.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.